Incident and Crisis Management

We design incident and crisis resolution programs in order to prevent and manage incidents, and we help companies to develop capabilities in order to protect their tangible assets: people, services/products, infrastructure, information, and financial assets.


Using human insights and advanced analytics capabilities to identify, analyze, and monitor emerging risks—has become a key component of many organizations’ arsenals for managing risk.

Protection of tangible assets leads to the protection of the most valuable intangible asset: the image and reputation of the company and its shareholders.

Chiar si in cazul companiilor cu strategii robuste de protejare a activelor, vor exista cazuri in care incidentele ar putea solicita competente dincolo de asteptari si in aceste circumstante, componenta esentiala a programului de gestionare a incidentelor o reprezinta capacitatea acestuia de a anticipa cand un incident are loc sau ar putea avea loc si care sunt resursele si competentele corespunzatoare pentru gestionarea eficienta a situatiei.

Even with the very best asset protection strategies in place, incidents still occur. A key part of effective incident management and crisis program is the ability to recognize that an incident is occurring or could occur and bringing the appropriate knowledge and resources to assume on managing it.

These programs must be persistently assessed in light of the changing and complex environment and lessons that are learned through preventing and managing incidents must be documented and widely shared, as much as possible, consistent with confidentiality requirements, throughout the business.


officeCONCRETE:

  • We outline the potential incidents and business risks that may have an impact on your business and we develop strategies to manage the risk associated with those potential incidents;
  • We identify human resources that  will be involved in managing incidents and we provide some tools for assisting in the decision-making process;
  • We provide a communication framework for reporting incidents and communicate them with internal and external stakeholders;
  • We establish a mechanism for continually evaluating incident management and crisis resolution process and communicating lessons learned.

ASSESSMENT PROCESS

The Asset Protection Assessment process involves the determination of two key assessment factors:

  • The likelihood that an identified issue or incident will occur
  • The impact and consequences over the business if the issue or incident occurred.

Having identified a value for each factor, we can identify the overall risk posed to the asset and then consider protection strategies that enable us to reduce the likelihood of the incident occurring, reduce the consequences if it did occur, or both.

In summary, our approach follows the steps:

Identify issues or incidents to be considered

  • Assess the likelihood that those issues or incidents will occur
  • Assess the impact or consequences to the business should those issues/incidents occur
  • Assess the risk posed by each incident
  • Consider current measures and vulnerability
  • Assess priorities
  • Draw up a mitigation plan